Frequently Asked Questions
Frequently Asked Questions
Welcome to our FAQ page! Here, you'll find answers to the most common questions about our customizable promotional products, order process, delivery times, and more. If you can't find what you're looking for, feel free to contact us for assistance.
Yes, all our products can be personalized with your company logo, slogan, or any design you prefer. Our design team is here to assist you with the process.
The minimum order quantity varies depending on the product type. You can check the product details on the product page or contact us for more information.
Delivery times depend on the type of product and the customization process. Standard delivery usually takes 7-10 business days. For expedited delivery options, please contact us.
Once you place an order, our design team will contact you to finalize your design. Production begins after you approve the design.
Pricing is based on factors such as product type, quantity, and customization options. We offer special discounts for bulk orders.
Customized products cannot be returned. However, we do accept exchanges for products with manufacturing defects. For detailed information, please visit our Returns and Exchanges Policy page.
Yes, we provide special discounts for bulk orders. Feel free to contact us for detailed information.
Our products are made from high-quality materials and are designed for long-lasting use. You can request product samples by reaching out to us.
We offer a wide range of products, including pens, USB drives, planners, thermoses, and more.
ILPEN PROMOTION
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The entire variety of current promotional product highlights in one catalog: from innovative trend products to tried-and-tested classics to high-quality branded items – suitable for every target group, every occasion and every budget.
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